At this time we do not accept any exchanges or refunds. ALL SALES ARE FINAL. Refusing a package you have ordered and paid for will result in forfeiting your order. It will be your responsibility to pay for additional shipping charges. If arrangements are not made within 7 days, your package will go unclaimed. You will not be issued a refund. We are working hard on having more options available for you in the future. If you received the wrong item or if there was a packing mistake done on our part we are more than happy to fix your order. Please email us within 48 hours of receiving your order firstname.lastname@example.org.